Global Computer Management will provide your office with a full ticket creation system, which will be integrated with the MSP package. This can be easily accessed from an icon that will be located in the bottom right of your task-bar. This system will allow one user, or multiple users, to create and manage tickets on an interactive portal. With this system it will give a live notification to our Tech’s, this will help GCM provide you faster remote services, and unparalleled response times! With this package we can also keep a full inventory of computers to include:
Computer Specifications
Installed Software and Licenses
Full Network Map (Location of all devices and computers)
Event Log Tracking
Printer Toner and Ink Levels and Alerts
File Management
Associated User Profiles